Aviation communication : strategy and messages for ensuring success and preventing failures /
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| Format: | eBook |
| Language: | English |
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Abingdon, Oxon ; New York, NY :
Routledge,
2019.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Half Title; Title; Copyright; Dedication; Contents; List of illustrations; Foreword; Acknowledgments; Introduction; 1 Introduction to aviation communication
- it's more than you think!; Three points to communication; Potential parties to an event; Audience analysis; Empowerment statement; Cultural differences in communication; Chapter summary; 2 Aviation terminology and communication techniques: the basic building blocks and connective tissue; Terminology and lingo; Techniques; Source of support points
- development of a technical data sheet; Chapter summary
- 3 The 4-point formula
- your absolute safety netBackground; The 4-point formula; Rationale for the 4-point formula; Case studies
- uses of the 4-point formula; Why reinvent the wheel?; Dealing with various audiences; Conclusion; Chapter summary; 4 The accident investigation process and associated scenarios: who is really in charge?; Background; Contracting states; Standards and Recommended Practices; Investigation board formats; Rationale for communication; Levels of communication; Variables for reality; Three common threads; The CEO and their communication styles; Case study; Chapter summary
- 5 Strategy and messages: establishing the foundation for success or failure
- the meat and the bonesStrategy for who speaks; An organization's objective for who communicates in an accident or incident; Reality decides who communicates; Messages for potential audiences in an accident or incident; Messages by subject; Chapter summary; 6 Controversial questions and answers
- situational awareness
- dos and don'ts: help to back out of that corner!; Leaving a situation; Don't know the answer; Don't know the answer but would like to respond; Know the answer, but don't want to respond
- Realize you are in trouble and want to get out of itSometimes there is no winning
- realize it!; Law enforcement vs aviation; Personnel event; Ethics situation; Insurance question; Humanizing vs apologizing; The causes; Confidentiality; Questions in an accident; Potential controversial questions; Dos and don'ts; English as a second language; Chapter summary; 7 Communication response worksheets
- learning to plan it all before something happens; Communication response worksheet template
- how to fill it out; Template 1
- accident with deaths and/or injuries; Template 2
- incident, part 1
- Template 3
- safetyTemplate 4
- ethics, part 1; Template 5
- commercial, part 1; Template 6
- finance; Template 7
- workplace; Template 8
- technical; Chapter summary; 8 Sample press statements: the accident and beyond with the how and the why; Statement/release #1
- event with deaths/injuries external; Statement/release #2
- event with deaths/injuries internal; Statement/release #3
- incident with no deaths or injuries; Statement/release #4
- security scrutiny; Statement/release #5
- regulatory event; Statement/release #6
- regulatory fine; Statement/release #7
- security/terrorism concern
- Statement/release #8
- safety issue