Harvard business essentials : manager's toolkit : the 13 skills managers need to succeed.
| Corporate Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
Boston, Mass. :
Harvard Business School Press,
[2004]
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| Series: | Harvard business essentials series.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- pt. 1. Learning the basics
- 1. Setting goals that others will pursue : committing to an outcome
- Begin with strategy
- Top-down or bottom-up?
- Characteristics of effective goals
- Developing unit goals
- Prioritizing
- Your goals as manager
- Four steps to accomplishing goals
- Periodic review
- After-action review
- Summing up
- 2. Hiring the best : the role of human assets
- Defining job requirements
- Recruiting promising candidates
- Interviewing
- Evaluating the candidates
- Making the decision and offer
- Don't forget process improvement
- Summing up
- 3. Keeping the best : why retention matters
- Retention matters
- Why people stay
- Why people leave
- Market-wise retention
- General strategies for retention
- The role of work-life balance
- Summing up
- 4. Delegating with confidence : avoid being overworked and overwhelmed
- Benefits of delegating
- Warning signs
- Guidelines for effective delegating
- Approaches to delegation
- Preparing to delegate
- Making the assignment
- Control, monitoring, and feedback
- After-action review
- Summing up
- 5. Managing your time : making the most out of your day
- Understanding how you spend your time
- Let your goals guide your way
- Scheduling your time
- Three enemies of time management, and how to defeat them
- Summing up.
- pt. 2. Reaching the next level
- 6. Managing teams : forming a team that makes the difference
- Teams, and when to use them
- Characteristics of effective teams
- Designing the team
- Operating as a team
- The leader's role
- Evaluating team performance
- Becoming an effective team leader
- Summing up
- 7. Appraisal and coaching : improving results with feedback
- Performance appraisal
- Coaching
- Summing up
- 8. Handling problem employees : motivating or letting go
- Principles of motivation
- The feedback approach
- Handling "C" performers
- When all else fails : handling a dismissal
- Summing up
- 9. Dealing with crises : don't wait until they hit
- What is a crisis?
- Avoiding the crisis
- Preparing to manage the crisis
- Recognizing the crisis
- Containing the crisis
- Resolving the crisis
- Learning from the crisis
- Frequently asked questions
- Summing up
- 10. Developing your career : and theirs
- Not just up
- First, know yourself
- Your core business interests
- Your work values
- Your skills
- Finding development opportunities at your company
- Career development for your people
- Summing up
- 11. Becoming a leader : the final challenge
- The challenge of contemporary leadership
- Characteristics of effective leaders
- The tensions leaders must balance
- Crafting a vision that others will follow
- Be a change agent
- Leading when you're not the boss
- Summing up
- 12. Strategy : a primer
- What is strategy?
- Steps for formulating strategy
- Be prepared for change
- Summing up.
- pt. 3. Mastering the financial tools
- 13. Budgeting : seeing the future
- What is budgeting?
- Budget functions
- Types of budgets
- The master budget
- The human side of budgeting
- Summing up
- 14. Understanding financial statements : making more authoritative decisions
- Why financial statements?
- The balance sheet
- The income statement
- The cash flow statement
- Where to find it
- Summing up
- 15. Net present value and internal rate of return : accounting for time
- Time value, and why it matters
- Calculating return on investment
- Net present value
- Internal rate of return
- Summing up
- 16. Breakeven analysis and operating leverage : understanding cash flow
- Operating leverage
- Summing up
- Appendix A. Useful implementation tools
- Appendix B. Legal landmines in hiring
- Notes
- Glossary
- For further reading
- Index.