Managing public trust /
| Corporate Author: | |
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| Other Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Cham, Switzerland :
Palgrave Macmillan,
[2018]
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Intro; Contents; List of Contributors; List of Figures; List of Tables; Chapter 1: Introduction; References; Part I: Trust and Public Trust: Background and Definitions; Chapter 2: Trust: A Multifaceted Notion; 2.1 Introduction; 2.2 The Meaning of Trust; 2.3 The Types of Trust; 2.4 The Dimensions of Trust; 2.4.1 Competence; 2.4.2 Benevolence; 2.4.3 Integrity; 2.5 The Role of Trust in Management; 2.6 Chapter Summary; References; Chapter 3: Understanding Public Trust; 3.1 Introduction; 3.2 Theoretical Background; 3.2.1 The Nature of Public Organizations
- 3.2.2 Distinctive Features of Public Organizations3.3 Defining Public Trust; 3.3.1 Traditional Approaches to Public Trust; 3.3.2 Organizational Perspective of Public Trust; 3.4 Chapter Summary; References; Part II: Public Trust and Organizational Challenges; Chapter 4: Public Trust and Organizational Change; 4.1 Introduction; 4.2 Organizing Trust; 4.3 Trusting Organizations; 4.4 Trust in Academic Bureaucracy; 4.5 Chapter Summary; References; Chapter 5: Public Trust and Organizational Learning in Academic Institutions in Poland; 5.1 Introduction; 5.2 Theoretical Background
- 5.2.1 Trust as a Condition for Effective Organizational Relationships5.2.2 Public Trust and Organizational Learning as Tools for Managing Academic Institutions; 5.3 Research Results; 5.3.1 Research Method; 5.3.2 Evaluation of the Impact of Trust on Interorganisational Learning and Knowledge Creation; 5.4 Chapter Summary; References; Chapter 6: The Role and Importance of Trust in the Processes of Human Resource Management; 6.1 Introduction; 6.2 Trust in the Process of Selection and Recruitment; 6.3 Trust in the Process of Adaptation and Socialization; 6.4 Trust in the Process of Training
- 6.5 Trust in Employee Evaluations6.6 Trust in Employee Motivation; 6.7 Control and Trust; 6.8 Layoffs and Trust; 6.9 Conditions for the Growth and Development of Trust; 6.10 Chapter Summary; References; Chapter 7: Cultural Factors of Trust in a Public Organization as a Workplace; 7.1 Introduction; 7.2 Public Trust Within Social Systems; 7.3 System Trust as a Substitute for Organizational Trust; 7.4 Public Trust and Culture; 7.5 Trust and Organizational Performance; 7.6 Chapter Summary; References
- Chapter 8: Trust and Strategic Partnerships: Barriers to Developing Dynamic Capabilities in a Public Organization8.1 Introduction; 8.2 Case Organizations; 8.2.1 Research Process and Methods; 8.2.2 Research Problem and Questions; 8.3 Literature Review: Dynamic Capabilities, Strategic Partnership, and Trust; 8.3.1 Partnership and Dynamic Capabilities; 8.3.2 Partnership and Trust; 8.4 Research Study; 8.4.1 Trust and Strategic Partnership; 8.4.1.1 Organization A; 8.4.1.2 Organization B; 8.4.1.3 Organization C; 8.4.1.4 Summary; 8.4.2 Drivers and Reasons for Strategic Partnership