APA (7th ed.) Citation

Akkermans, H. (2018). Service operations dynamics: Managing in an age of digitization, disruption and discontent. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Akkermans, Henk. Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent. Cham: Palgrave Macmillan, 2018.

MLA (9th ed.) Citation

Akkermans, Henk. Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent. Palgrave Macmillan, 2018.