The handbook of communication skills /
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| Format: | eBook |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York, NY :
Routledge,
2019.
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| Edition: | Fourth edition. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Half Title; Title Page; Copyright Page; Dedication Page; Table of Contents; Notes on Contributors; Editorial introduction; References; Part I: Communication skill in theory and practice; Chapter 1: Skill in theory: Communication as skilled performance; Introduction; Motor skills; Interpersonal skills; Definitions of Interpersonal Skill; Process; Goal-directed; Interrelated behaviour; Situationally appropriate; Learning; Cognitive control; Social skills and motor skills; Overview; References; Chapter 2: Skill in practice: An operational model of communicative performance; Introduction
- Motor skill modelGoals and motivation; Mediating factors; Responses; Feedback; Perception; The person-situation context; Overview; References; Part II: Core communication skills; Chapter 3: Nonverbal behaviour as communication: Approaches, issues, and research; Nonverbal behaviour in perspective; Nonverbal behaviour as communication; Nonverbal behaviour as style; The scientific study of nonverbal behaviour; Setting and role influences on nonverbal behaviour; Approaches to nonverbal behaviour as communication; Nonverbal communication in context
- Nonverbal behaviour in professional settings: A sample of research findingsAn example of research and application: International politics; Strategies for interpreting nonverbal behaviour: An application of experimental results; Stereotypes of nonverbal deception; Overview; Dedication; References; Chapter 4: Questioning; Introduction; Defining questions: Interrogatives, knowledge and interaction; Functions of questions in IPC; Types of question; Questions and power; Professional contexts of questioning: Education and medicine; Conclusion; References; Chapter 5: Reinforcement; Introduction
- Defining reinforcementFeedback and reinforcement; Reinforcement theory and application; Reinforcement developments in the 21st century; Reinforcement in educational communication and learning; Reinforcement in communication in workplace and professional roles; New impacts; Issues; Conclusion; References; Chapter 6: On explaining; Introduction; An introduction to explaining; Types of explaining; The tasks and processes of explaining; Perspectives on explaining and understanding; Evidence from the field; Explaining in the classroom; Explaining in higher education
- Explaining in the health professionsExplaining in other health professions; Explaining the law; Explaining in the management of organisations; Overview; Acknowledgements; References; Chapter 7: Self-disclosure: Strategic revelation of information in personal and professional relationships; Introduction; Self-disclosure in personal relationships; Self-disclosure in work relationships; Self-disclosure beyond personal and work relationships; Conclusion; Note; References; Chapter 8: Listening; Introduction; Defining listening: As easy as "ABC"; Cognitive components of listening