Practical dispute resolution : a case study /

Bibliographic Details
Main Authors:	Scharnell, Lennart (Author), Sabol, Stuart (Author)
Corporate Author:	Morgan & Claypool Publishers
Format:	eBook
Language:	English
Published:	[San Rafael, California] : Morgan & Claypool, 2018.
Series:	Case studies in engineering ; # 2. Synthesis digital library of engineering and computer science.
Subjects:	Conflict management > Case studies. Gas-turbines > Case studies. NOx combustion diffusion flame emissions gas turbine lean premix combustion root cause analysis (RCA) Electronic books.
Online Access:	Connect to the full text of this electronic book (PDF)

Description
Abstract:	This case study explores actions of an account manager of an important maintenance agreement and a field service engineer, both newly assigned to resolve reliability issues with a set of gas turbines and a deteriorated relationship with their client. The case walks the reader through a logical and practical methodology from collection of data to proposing corrective actions in engineering and account management. The case study provides discussions on gas turbine combustion technology, combustion air emissions, commissioning, and performance degradation as background for the exercise. A reading assignment is included for understanding. Answers to exercises are provided to check comprehension. The authors propose using this case study in university study, or in industry as an individual or group assignment.
Item Description:	Part of: Synthesis digital library of engineering and computer science.
Physical Description:	1 online resource (16 pages) : illustrations. Also available in print.
Format:	Mode of access: World Wide Web.
Bibliography:	Includes bibliographical references (pages 15-16).
ISBN:	9781681733425
DOI:	10.2200/S00843ED1V01Y201804CAS002
Access:	Abstract freely available; full-text restricted to subscribers or individual document purchasers.