What every engineer should know about business communication /

Bibliographic Details
Main Author:	Wang, John X., 1962-
Corporate Author:	EBSCOhost
Format:	eBook
Language:	English
Published:	Boca Raton : CRC Press, [2008]
Series:	What every engineer should know ; v. 42.
Subjects:	Communication in engineering. Business communication. English language > Business English. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Cover
Contents
Chapter 1. Analyze Communication Purpose and Audience
1.1 How Engineers Learn
1.2 How Engineers Are Persuaded.
1.3 Speak or Write: Select the Right Communication Channel
1.4 Consider Your Communication Purpose and Audience
Chapter 2. Projecting the Image of the Engineering Profession.
2.1 Overcome Anxiety
2.2 Primary Impact: Nonverbal Body Language
2.3 Secondary Impact: Control Your Vocal Quality, Volume and Pace
2.4 Optimize Your Presentation Environment
Chapter 3. Presentation Aids
3.1 Engineering: The Real da Vinci Code
3.2 Speaking Visually8212;Guidelines for Using Presentation Aids
3.3 Choosing among Options
3.4 Creating Visuals with Impact
3.5 Delivering with Visuals
Chapter 4. Organize Your Talk
4.1 Planning Your Talk
4.2 Conducting an Audience Analysis: 39 Questions.
4.3 Organizing Your Talk in Seven Easy Stages
4.4 Getting Attention and Keeping Interest
4.5 8220;Five Minutes Early8221;8212;Time Management for13;Your Presentation
4.6 Delivering Your Introduction
4.7 Presenting Your Conclusion
Chapter 5. Handling Audience Response
5.1 Create the Environment
5.2 Handle with C.A.R.E
5.3 Deal with Hostile Questions
5.4 Deal with Other Types of Questions
5.5 Control the Q & A Session
5.6 Thinking on Your Feet
Chapter 6 Organizing for Emphasis.
6.1 Make Your Bottom Line the Top Line
6.2 Purpose Statement and Blueprints
6.3 Open Long Reports with a Summary.
6.4 Use More Topic Sentences
6.5 Develop Headings
6.6 Structure Vertical Lists.
Chapter 7. Write As If Talking to Your Engineering Associates
7.1 Use Personal Pronouns
7.2 Rely on Everyday Words.
7.3 Use Short, Spoken Transitions
7.4 Keep Sentences Short.
7.5 Reach Out to Your Engineering Readers by Asking Questions
7.6 8220;5 Whys8221;8212;A Technique for Engineering Problem Solving
8 8220;Trim8221; Your Expressions
8.1 Introduction
8.2 Prune Wordy Expressions
8.3 Use Strong Verbs
8.4 Cut Doublings and Noun Strings
8.5 Eliminate Unnecessary Determiners and Modifiers
8.6 Change Phrases into Single Words
8.7 Change Unnecessary Clauses into Phrases or Single Words
8.8 Avoid Overusing 8220;It is8221; and 8220;There is8221;
8.9 Eight Steps for Lean Writing
Bibliography
9 Write Actively8212;Engineering Is about Actions
9.1 Active Voice: 8220;Albert Einstein Wrote the Theory of Relativity8221;
9.2 How to Recognize the Passive Voice
9.3 How to Write Actively8212;Use Three Cures
9.4 Write Passively for Good Reasons Only
9.5 Theory of Completed Staff Work
Bibliography
Chapter 10. Everyday Engineering Communications-E-Mails, Phone Calls, and Memos
10.1 Effective E-mail Writing: Seven Things to Remember.
10.2 How to Be Productive on the Phone
10.3 8220;Memos Solve Problems8221;
Chapter 11. Visuals for Engineering Presentation-Engineers Think in Pictures
11.1 Optimize Slide Layout.
11.2 Display Engineering Data Effectively
11.3 How to Develop Effective Graphics.
Chapter 12. Write Winning Grant Proposals
12.1 Know Your Audience.
12.2 Understand Your Goal and Marketing Strategy
12.3 Select the Correct Writing Style
12.4 Organize Your Proposal around the Four Ps
12.5 A Brief Che.