http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
driving the C-suite to improve employee engagement and retention
The dollar values of engagement and retention merit top-5 metric status -- Two broken models : why engagement surveys and exit surveys fail -- Think like your CEO : drive engagement and retention like you drive sales and service -- Convert engagement scores and turnover percentages to dollars -- Establish engagement and retention goals for leaders -- The power of stay interviews -- Forecasting : the lock-down engagement and retention tool -- Real accountability -- Innovation from 10,000 feet.
Includes bibliographical references (pages 189-201) and index.