rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Designing the invisible
    sub title: an introduction to service design
  title info:
    title: Introduction to service design
  name:
    name part: Penin, Lara
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 2018
    copyright date: 2018
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 342 pages : color illustrations ; 27 cm.
  table of contents: Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities.
  note: by Lara Penin.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer services
  subject:
    topic: Service industries
  subject:
    topic: Customer services
  subject:
    topic: Service industries
  subject:
    topic: Customer services
  subject:
    topic: Service industries
  classification: HF5415.5 .P454 2018
  classification: 658.8/12
  related item:
    title info:
      title: Introduction to service design
    name:
      name part: Penin, Lara.
    origin info:
      publisher: London ; New York, NY : Bloomsbury Publishing, 2017
    identifier: (DLC) 2017040985
  identifier: 9781472572585
  identifier: 1472572580
  identifier: 2017022582
  record info:
    record content source: DLC
    record creation date: 170727
    record change date: 20180814134340.0
    record identifier: in00004008525
    language of cataloging:
      language term: eng