rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Better business relationships
    sub title: insights from psychology and management for working in a digital world
  name:
    name part: Tasso, Kim
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: EBSCOhost
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2019
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  table of contents: Difference -- understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media s…
  note: Kim Tasso.
  note: Subtitle from cover.
  note: Electronic resource.
  note: Includes bibliographical references and indexes.
  subject:
    topic: Business networks
  subject:
    topic: Psychology, Industrial
  subject:
    topic: Success in business
  classification: HD69.S8 T377 2019
  classification: 650.1/3
  related item:
    title info:
      title: Better business relationships
    name:
      name part: Tasso, Kim, author.
    origin info:
      publisher: New York : Bloomsbury Publishing Plc, [2018]
    identifier: (DLC) 2018021276
  identifier: 9781472957009
  identifier: 1472957008
  identifier: 9781472957023
  identifier: 1472957024
  identifier: 9781472957030
  identifier: 1472957032
  identifier: 9781472957016 (hardback)
  identifier: 1472957016
  identifier: 2018034226
  identifier: 8A089FB3-B29B-44B4-A700-9695C2872CF7 OverDrive, Inc.
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: NhCcYBP
    record creation date: 180717
    record change date: 20260612162146.0
    record identifier: in00004004222