Customer-centricity : the new path to product innovation and profitability /

Big data, rejection, customer forecasting, and social media security.
Published: (2013)

Consumer behaviour and analytics /
by: Smith, Andrew, 1967 March 27-
Published: (2020)

Emotional value : creating strong bonds with your customers /
by: Barlow, Janelle, 1943-
Published: (2000)

Serving your customer.
Published: (2015)

Just say yes! : extreme customer service-- How to give it! How to get it! /
by: Nulman, Philip R., 1951-
Published: (2000)

The brave new service strategy : aligning customer relationships, market strategies, and business structures /
by: Gutek, Barbara A.
Published: (2000)

Positively outrageous service : how to delight and astound your customers and win them for life /
by: Gross, T. Scott, et al.
Published: (2016)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Principles of marketing engineering /
by: Lilien, Gary L., 1946-
Published: (2013)

Data mining techniques : for marketing, sales, and customer relationship management /
by: Berry, Michael J. A.
Published: (2004)

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
by: Nash, Susan Antoinette, 1945-
Published: (2002)

Digital marketing : using new technologies to get closer to your customers /
by: Rowan, Will
Published: (2002)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Managing knock your socks off service /
by: Bell, Chip R.
Published: (1992)

Delivering knock your socks off service /
by: Anderson, Kristin
Published: (1998)

Service quality (SQ) : perspectives, management and improvement strategies /
Published: (2017)

Sustaining knock your socks off service /
by: Connellan, Thomas K., 1942-
Published: (1993)

Tide, data visualization, and ROI.
Published: (2012)

301 great customer service : ideas from America's most innovative small companies /
Published: (1997)

Customer success : how innovative companies are reducing churn and growing recurring revenue /
by: Mehta, Nick, 1977-, et al.
Published: (2016)

Customer service letters ready to go! /
by: McLean, Cheryl, 1957-
Published: (1996)

Digital marketing strategies and models for competitive business /
Published: (2020)

Creating value with big data analytics : making smarter marketing decisions /
by: Verhoef, Peter C.
Published: (2016)

AI in marketing, sales and service : how marketers without a data science degree can use AI, big data and bots /
by: Gentsch, Peter
Published: (2019)

Big data marketing : engage your customers more effectively and drive value /
by: Arthur, Lisa
Published: (2013)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Customer-centric marketing : a pragmatic framework /
by: Ravi, R. (Ramamoorthi), 1969-, et al.
Published: (2016)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Knock your socks off answers : solving customer nightmares & soothing nightmare customers /
by: Anderson, Kristin
Published: (1995)

Delivering customer service : a practical guide to managing successful customer relationships /
by: Payne, Sheila
Published: (1999)

Winning at service : lessons from service leaders /
by: Schmidt, Waldemar
Published: (2003)