The high roller experience : how Caesars and other world-class companies are using data to create an unforgettable customer experience /

Cannabis company springbig hits 10 million customer milestone /
Published: (2019)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2022)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2023)

Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
by: Anderson, David J., et al.
Published: (2019)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

Manage your customer portfolio for maximum lifetime value : how converting customers to closer relationships, leveraging them, and defending them can drive future revenue and lower costs /
by: Selnes, Fred, et al.
Published: (2022)

Introduction to customer analytics : course introduction and overview.
Published: (2015)

Engineering serendipity : the future of individualized loyalty and engagement.
Published: (2016)

Regression analysis for marketing data : customer choices drive business decisions.
Published: (2017)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Capturing customers' hearts : leave the competition to chase their pockets /
by: Clegg, Brian
Published: (2000)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

Winning on purpose : the unbeatable strategy of loving customers /
by: Reichheld, Frederick F., et al.
Published: (2021)

Make your brand matter : experience-driven solutions to capture customers and keep them loyal /
by: Soechtig, Steven G.
Published: (2022)

Optimizing millennial consumer engagement with mood analysis /
Published: (2019)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

The wallet allocation rule : winning the battle for share /
by: Keiningham, Timothy L.
Published: (2015)

The customer experience book : how to design, measure and improve customer experience in your business /
by: Pennington, Alan (Customer experience consultant)
Published: (2016)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

User tested : how the world's top companies use human insight to create great experiences /
by: Estes, Janelle, et al.
Published: (2022)

The effortless experience : conquering the new battleground for customer loyalty /
by: Dixon, Matthew, 1972-
Published: (2013)

Build your community : turn your connections into a powerful online community /
by: Millington, Richard
Published: (2021)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /
by: Reichheld, Frederick F.
Published: (2011)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay /
by: Roman, Ernan
Published: (2011)

The ultimate question : driving good profits and true growth /
by: Reichheld, Frederick F.
Published: (2006)

The ultimate question : driving good profits and true growth /
by: Reichheld, Frederick F.
Published: (2006)