Outsourceable selves : an ethnography of call center work in a global economy of signs and selves /

Working the phones : control and resistance in call centres /
by: Woodcock, Jamie
Published: (2016)

Diverted to Delhi /
Published: (2003)

Answer the call : virtual migration in Indian call centers /
by: Carrillo Rowe, Aimee
Published: (2013)

1-800 worlds : the making of the Indian call centre economy /
by: Krishnamurthy, Mathangi
Published: (2018)

Employee identity in Indian call centres : the notion of professionalism /
by: Noronha, Ernesto
Published: (2009)

Lives on the line : how the Philippines became the world's call center capital /
by: Sallaz, Jeffrey J., 1974-
Published: (2019)

The language of outsourced call centers : a corpus-based study of cross-cultural interaction /
by: Friginal, Eric
Published: (2009)

The king of calls : telemarketers in India /
Published: (2009)

Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /
Published: (2000)

Women, identity and India's call centre industry /
by: Basi, JK Tina
Published: (2009)

Global call centers : achieving outstanding customer service across cultures & time zones /
by: Granered, Erik, 1967-
Published: (2005)

Performance analysis and optimization of inbound call centers /
by: Stolletz, Raik
Published: (2003)

Il mondo deve sapere : romanzo tragicomico di una telefonista precaria /
by: Murgia, Michela, 1972-
Published: (2017)

Call center forecasting : linear regression models.
Published: (2017)

The next available operator : managing human resources in Indian business process outsourcing industry /
Published: (2009)

The next available operator : managing human resources in Indian business process outsourcing industry /
Published: (2009)

Smiling down the line : info-service work in the global economy /
by: Russell, Bob, 1950-
Published: (2009)

The call center dictionary : the complete guide to call center & help desk technology and operations /
by: Bodin, Madeline
Published: (1999)

Call center performance enhancement using simulation and modeling /
by: Anton, Jon
Published: (1999)

Maximizing call center preformance : 136 innovatice ideas for increasing productivity and customer satisfaction /
by: Bodin, Madeline
Published: (1998)

Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal /
by: Matos, Patrícia Alves de
Published: (2020)

The customer response management handbook : building, rebuilding and improving your results /
by: Richard, Darlene D.
Published: (2002)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Call center operations : profiting from teleservices /
by: Day, Charles E. (Charles Elliott), 1944-
Published: (2000)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Bottom-line call center management : creating a culture of accountability and excellent customer service /
by: Butler, David L. (David Lawrence)
Published: (2004)

Gower handbook of call and contact centre management /
Published: (2004)

Developments in the call centre industry : analysis, changes and challenges /
Published: (2006)

The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] /
by: Fluss, Donna
Published: (2005)

Eight minutes idle /
by: Thorne, Matt
Published: (2001)

Diverted to Delhi /
Published: (2002)

Call center handbook : the complete guide to starting, running and improving your call center /
by: Dawson, Keith
Published: (1999)

Medicare : call centers need to improve responses to policy-oriented questions from providers : report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives.
Published: (2004)

Tele-stress : relief for call center stress syndrome /
by: Coscia, Stephen
Published: (1998)

Re-organising service work : call centres in Germany and Britain /
Published: (2002)

Cases in call center management : great ideas (th)at work /
by: Feinberg, Richard, 1950-
Published: (2005)