Customer service training 101 : quick and easy techniques that get great results /
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| Format: | eBook |
| Language: | English |
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New York :
AMACOM,
[2005]
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index.