http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1 online resource (1 video file (5 min., 45 sec.)) : sound, colour.
Dr. Jack Fowler explains how his team designed the questions for the Consumer Assessment of Healthcare Providers and Systems. Using cognitive testing and stakeholder engagement, the CAHPS designers found wording that would elicit answers useful for other consumers.
Consumer Assessment of Healthcare Providers and Systems (U.S.)