Description
| Summary: | Alliance Healthcare Network considers the use of the balanced scorecard as a tool to motivate change in organizational culture. This real-life-based company owns and operates a number of hospitals and healthcare networks and is actively acquiring new facilities. This case focuses on motivating physicians of newly acquired facilities to properly use the information technology (IT) system. Students are asked to consider the differences between hospital and manufacturing environments, what motivates healthcare providers, and how performance measures can be used to assist in change. Objectives of the case are 1) to integrate performance measures and strategy into a motivational framework, 2) to foster an understanding of incentives and motivation for different types of individuals, 3) to explore the balanced scorecard as a means to motivate desired behavior or outcomes, and 4) to expose students to some current issues in healthcare management.
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| Item Description: | Originally Published In Sergeant, A. M. A., & Ratliff-Miller, P. (2012). Alliance Healthcare Network: Using a balanced scorecard to motivate change. IMA Education Case Journal, 5(3), Article 2. |
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| Physical Description: | 1 online resource : illustrations. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 9781526427014 (ebook) : |
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