rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Tashas franchising
    sub title: will service stand in the way of success?
  name:
    name part: Krost, Peta
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Cohn, Sid
    role:
      role term: author.
  name:
    name part: Sage Publications
  type of resource: text
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2016
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource : illustrations (black and white, and colour).
  abstract: It was a Saturday morning in April 2009 at Tashas at Atholl Square: the first Tashas that Natasha Sideris had opened, and her flagship store. As always, the restaurant was incredibly hectic. Sideris walked over to a table where one of the guests was complaining, and sought to smooth ruffled feathers. 'We waited half an hour for a table, and then the waiter got some of our drinks orders wrong! That's simply not acceptable!' Sideris apologised profusely, and gave drinks and dessert on the house to the party of four. This seemed to calm the customers down. But this complaint troubled Sideris, because it echoed similar incidents reported in the findings of recent customer service research at her restaurant. How should she move forward?
  target audience: specialized
  note: Peta Krost Maunder & Sid Cohn.
  note: Originally Published in: Krost Maunder, P., & Cohn, S. (2009). Tashas Franchising: Will Service Stand in the Way of Success? WBS-2009-10. Johannesburg: The Case Centre, Wits Business School.
  subject:
    name:
      name part: Tashas (Firm)
  subject:
    topic: Restaurant management
    genre: Case studies
  classification: TX911.3.M27
  classification: 647.94068
  related item:
    title info:
      title: SAGE knowledge. Cases
  identifier: 9781473963443 (ebook) :
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: StDuBDS
    record creation date: 160408
    record change date: 20190416170640.0
    record identifier: in00003890948
    language of cataloging:
      language term: eng