Catering and convention service survival guide in hotels and casinos /
The job of the Catering Convention Services Manager (CCSM) is varied and diverse. The success or failure of an event can depend on the ability of the CCSM to juggle the components without dropping the ball. Chapters of this book scratch below the surface and impart authors' in-depth industry kn...
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Business Expert Press,
[2017]
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| Edition: | First edition. |
| Series: | Tourism and hospitality management collection.
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| Subjects: |
Table of Contents:
- 1. Introduction to the catering and convention service field: your job is so glamorous you party every day
- 2. Required skill sets: apologies, empathy, and education
- 3. What planners really want: relationships
- 4. Contracts and their execution: the agreement
- 5. Communication: listening and delivering
- 6. Food and beverage: the catering part of catering convention services management
- 7. Staffing and service styles for food and beverage events
- 8. The space: choosing and setting up the room, outdoor areas or tents
- 9. Nonprofit, social, and wedding events: understanding the emotional side of events
- 10. Association and corporate events: the business side of tourism
- 11. Casino, VIP and celebrity events, and tradeshows: dealing with the rich and famous
- 12. Upselling for repeat business and working with vendors: improving the bottom line
- 13. Accounting for catering and convention services
- Glossary
- Appendix
- Index.