Tragic design : the impact of bad product design and how to fix it /
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| Format: | eBook |
| Language: | English |
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Sebastopol, CA :
O'Reilly Media,
2017.
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| Edition: | First edition. |
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Foreword; Preface; Introduction; The Interface that Killed Jenny; The Role and Responsibilities of Designers; Conclusion; Key Takeaways; Design Can Kill; Stupid Errors Versus Stupid Users; Case Study 1: Therac-25; Case Study 2: Ferry Crash in New York City; Case Study 3: Ford Pinto ; Case Study 4: Flight 148; Alternatives to Modes; Fault Tree Analysis; Conclusion; Key Takeaways; Design Can Anger; Why Should You Care About Emotions?; Characteristics of Impolite Technologies; Dark Patterns; Conclusion; Key Takeaways; Design Can Sadden; The "Dribbblelisation" of Our Users; Inadvertent Cruelty
- Self-Blame and Humiliation"Power User" Features; Allowing for Abuse; How to Prevent Causing Sadness; Conclusion; Key Takeaways; Design Can Exclude; Accessibility; Diversity, Inclusive Design, Design for All; Conclusion; Key Takeaways; Tools and Techniques; Gather as Much Data as You Can ; Learn to Recognize Emotions; Conclusion; Key Takeaways; What We Can Do; What We All Can Do; What Designers Can Do; They Are Doing Good; Physical Good; Emotional Good; Inclusion; Justice; What Will You Do?; Companies, Products, and Links; [ Index ]