Beyond blame : learning from failure and success /

IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, huma...

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Bibliographic Details
Main Author:	Zwieback, Dave (Author)
Format:	Book
Language:	English
Published:	Beijing ; Boston : O'Reilly, [2016]
Edition:	First edition.
Subjects:	Organizational behavior. Management > Psychological aspects. Blame. Interpersonal relations. Organizational resilience. Failure (Psychology)

Table of Contents:

Executive action
Dealing with the root cause
Operator error
the bad apples
Holding to account
Why things break
Who's to blame?
Trade-offs
Reliable errors (or reliably error-prone)
The second victim
The downside of blame
Paradigm shift
Executive support
Complex, adaptive systems
The learning review
The timeline
The town hall
The learning review framework.