Services marketing.
Dr Mary Jo Bitner discusses services management and its impact. Services management is a strategy to attain and retain customers through service excellence, quality and innovation. Bitner discusses changes in the field, research methods and her own research in the field.
| Corporate Author: | |
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| Format: | Video |
| Language: | English |
| Language Notes: | Closed-captions in English. |
| Published: |
London, United Kingdom :
SAGE Publications Ltd,
2016.
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| Series: | SAGE video experts.
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| Subjects: | |
| Online Access: | Connect to this streaming video |
| Summary: | Dr Mary Jo Bitner discusses services management and its impact. Services management is a strategy to attain and retain customers through service excellence, quality and innovation. Bitner discusses changes in the field, research methods and her own research in the field. |
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| Physical Description: | 1 online resource (1 video file (28 min., 29 sec.)) : sound, colour. |
| Audience: | Specialized. |
| ISBN: | 9781473988521 (streaming video) : |