The Centrelink experiment : innovation in service delivery /

"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agen...

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Bibliographic Details
Main Author:	Halligan, J. (John)
Corporate Author:	JSTOR (Organization)
Other Authors:	Wills, Jules
Format:	eBook
Language:	English
Published:	Acton, A.C.T. : ANU E Press, 2008.
Series:	ANZSOG (Series)
Subjects:	Australia. > Centrelink. Administrative agencies > Australia. Public welfare administration > Australia. POLITICAL SCIENCE > Public Policy > Social Security. Administrative agencies. Public welfare administration. Australia. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Introduction: Centrelink as a field of study
Designing a delivery agency
Centrelink's development
Strategies and management structure
Leading and managing change
Reinventing service delivery
Governance
Relationships with client departments
Entrepreneurship and challenging boundaries
Lessons from Centrelink's formative years.