Managing information services : an innovative approach /
| Main Author: | |
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Farnham, Surrey, UK ; Burlington, VT :
Ashgate,
[2016]
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| Edition: | Fourth edition. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Part I. Management influences in a changing landscape
- Managing in the digital era
- Part II. Strategy and planning
- Strategic planning : positioning for a digital future
- Attracting and retaining the best people
- Ensuring value for money and sound finances (includes benefits realization)
- Realizing the true value of knowledge and information
- Strategic technology and asset management : a smarter approach
- Part III. Leadership and innovation
- Leadership
- Creating a values driven culture to support innovation
- Innovation and creativity
- Engaging change for a virtual world
- Group dynamics and team building
- Effective negotiation and conflict management
- Managing the political arena
- Policy making
- Personal communications and networking
- Managing yourself and others in challenging times
- Part IV. Governance and social responsibility
- Corporate governance
- Power and influence
- Encouraging transparency
- Sustainability
- Risk management
- Sustaining trust and continued operations
- Evaluating performance
- Part V. Customer and market focus
- Competitive strategies
- Corporate image and communications
- Ensuring service quality
- Part VI. Survival and success
- Bringing it all together.