Active listening.
Professor Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.
| Format: | Video |
|---|---|
| Language: | English |
| Language Notes: | Closed-captions in English. |
| Published: |
London, UK :
SAGE Publications Ltd.,
2015.
|
| Series: | SAGE video in practice.
|
| Subjects: | |
| Online Access: | Connect to this streaming video |
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