Active listening.

Professor Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.

Bibliographic Details
Format: Video
Language:English
Language Notes:Closed-captions in English.
Published: London, UK : SAGE Publications Ltd., 2015.
Series:SAGE video in practice.
Subjects:
Online Access:Connect to this streaming video
Description
Summary:Professor Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.
Physical Description:1 online resource (1 video file (10 min., 45 sec.)) : sound, color.
ISBN:9781473928411 (streaming video) :