Refining Service Operations.
Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the...
| Corporate Authors: | , |
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| Format: | Video |
| Language: | English |
| Language Notes: | In English |
| Published: |
[San Francisco, California, USA] :
The Great Courses,
2015.
Kanopy Streaming, 2016. |
| Subjects: | |
| Online Access: | Connect to this streaming video |
| Summary: | Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the 21st-century business landscape.. |
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| Item Description: | Title from title frames. Film Electronic resource. |
| Physical Description: | 1 online resource (streaming video file) (31 minutes): digital, .flv file, sound |
| Playing Time: | 00:30:17 |
| Format: | Mode of access: World Wide Web. |