Cover Image

The winning edge to getting along in life : managing conflict strategies to create & teach resolution of conflict /

Bibliographic Details
Main Author: Flanagan, James H., Jr (Author)
Format: Book
Language:English
Published: Tucson : Lawyers & Judges Publishing Company, Inc., [2016]
Subjects:
Conflict management.
Problem solving.
Negotiation.
Interpersonal communication.
Table of Contents:
  • Acknowledgements
  • Dedication
  • Introduction
  • Forward : why the title
  • Preface : why the book & what the book is about
  • The CPR spectrum
  • The CPR spectrum process
  • Stay at yes : maintaining agreement
  • Conflict prevention : transactional negotiation
  • Conflict resolution : dispute negotiation
  • Mediation : facilitated negotiation
  • The tool box : necessary communication skills
  • Persuasion : selling ideas
  • Teaching stay at yestm and CPR spectrum
  • Conclusion
  • Putting it all together
  • Endnotes
  • References
  • About the author
  • Endorsements
  • Index.