http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Negotiation is something we've all done at one time or another. Whilst we are not taught negotiation at school, it is a valuable skill to master, particularly in the workplace. In this training program you are shown a sales negotiation between an account manager and an office manager. Through the scenario you will learn: the importance of preparation, tips for handling objections, and importance of questioning.
Title from resource description page (viewed Oct. 27, 2014).