Black box thinking : why most people never learn from their mistakes-but some do /

"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail, "--Amazon.com.

Bibliographic Details
Main Author:	Syed, Matthew
Format:	Book
Language:	English
Published:	New York, New York : Portfolio/Penguin, [2015]
Subjects:	Failure (Psychology) Errors. Success. Organizational behavior. BUSINESS & ECONOMICS / Organizational Behavior. BUSINESS & ECONOMICS / Management.
Online Access:	Cover image

Table of Contents:

The logic of failure. A routine operation ; United Airlines 173 ; The paradox of success
Cognitive dissonance. Wrongful convictions ; Intellectual contortions ; Reforming criminal justice
Confronting complexity. The nozzle paradox ; Scared straight?
Small steps and giant leaps. Marginal gains ; How failure drives innovation
The blame game. Libyan Arab Airlines flight 114 ; The second victim
Creating a growth culture. The Beckham effect ; Redefining failure
Coda : The big picture.