rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: VA health care, actions needed to improve access to primary care for newly enrolled veterans
    sub title: testimony before the Committee on Veterans' Affairs, House of Representatives
  title info:
    title: Actions needed to improve access to primary care for newly enrolled veterans
  name:
    name part: United States
    name part: Government Accountability Office,
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Draper, Debra
    role:
      role term: author.
  name:
    name part: United States
    name part: Congress.
    name part: House.
    name part: Committee on Veterans' Affairs,
    role:
      role term: sponsoring body.
  type of resource: text
  genre: bibliography
  genre: Electronic government information.
  genre: Electronic books.
  origin info:
    place:
      place term: dcu
    date issued: 2016
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (10 pages) : color illustration.
  abstract: "GAO found that not all newly enrolled veterans were able to access primary care from the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA), and others experienced wide variation in the amount of time they waited for care. Sixty of the 180 newly enrolled veterans in GAO's review had not been seen by providers at the time of the review; nearly half were unable to access primary care because VA medical center staff did not schedule appointments for these veterans in accordance with VHA policy. The 120 newly enrolled veterans in GAO's review who were seen by providers waited from 22 days to 71 days from their requests that VA contact them to schedule appointments to when they were seen, according to GAO's analysis. These time frames were impacted by limited appointment availability and weaknesses in medical center scheduling practices, which contributed to unnecessary delays.^VHA's oversight of veterans' access to primary care is hindered, in part, by data weaknesses and the lack of a comprehensive scheduling policy. This is inconsistent with federal internal control standards, which call for agencies to have reliable data and effective policies to achieve their objectives. For newly enrolled veterans, VHA calculates primary care appointment wait times starting from the veterans' preferred dates (the dates veterans want to be seen), rather than the dates veterans initially requested VA contact them to schedule appointments. Therefore, these data do not capture the time these veterans wait prior to being contacted by schedulers, making it difficult for officials to identify and remedy scheduling problems that arise prior to making contact with veterans. Further, ongoing scheduling errors, such as incorrectly revising preferred dates when rescheduling appointments, understated the amount of time veterans waited to see providers.^Officials attributed these errors to confusion by schedulers, resulting from the lack of an updated standardized schedul…
  table of contents: Problems newly enrolled veterans faced in accessing primary care and obtaining timely access to care -- VHA's oversight of veterans' access to primary care is hindered in part by data weaknesses.
  note: statement of Debra A. Draper.
  note: "For release ... April 19, 2016."
  note: Includes bibliographical references.
  subject:
    geographic code: n-us---
  subject:
    name:
      name part: United States.
      name part: Veterans Health Administration
    topic: Rules and practice
    topic: Evaluation
  subject:
    topic: Veterans
    topic: Medical care
    geographic: United States
    topic: Evaluation
  subject:
    topic: Primary health care
    geographic: United States
    topic: Evaluation
  classification: GA 1.5/2:GAO-16-562 T
  related item:
    title info:
      title: Testimony ; GAO-16-562T
  identifier: https://purl.fdlp.gov/GPO/gpo70677
  record info:
    record content source: AWC
    record creation date: 160422
    record change date: 20211120180356.0
    record identifier: in00003732383
    language of cataloging:
      language term: eng