Positively outrageous service : how to delight and astound your customers and win them for life /

The brave new service strategy : aligning customer relationships, market strategies, and business structures /
by: Gutek, Barbara A.
Published: (2000)

Managing knock your socks off service /
by: Bell, Chip R.
Published: (1992)

Delivering knock your socks off service /
by: Anderson, Kristin
Published: (1998)

Sustaining knock your socks off service /
by: Connellan, Thomas K., 1942-
Published: (1993)

Just say yes! : extreme customer service-- How to give it! How to get it! /
by: Nulman, Philip R., 1951-
Published: (2000)

Outrageous! : unforgettable service--guilt-free selling /
by: Gross, T. Scott
Published: (1998)

Emotional value : creating strong bonds with your customers /
by: Barlow, Janelle, 1943-
Published: (2000)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Service quality (SQ) : perspectives, management and improvement strategies /
Published: (2017)

Leading your Positively Outrageous Service Team /
by: Gross, T. Scott
Published: (1994)

At your service /
Published: (1997)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
by: Nash, Susan Antoinette, 1945-
Published: (2002)

Serving your customer.
Published: (2015)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Customer service letters ready to go! /
by: McLean, Cheryl, 1957-
Published: (1996)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

301 great customer service : ideas from America's most innovative small companies /
Published: (1997)

Knock your socks off answers : solving customer nightmares & soothing nightmare customers /
by: Anderson, Kristin
Published: (1995)

Delivering customer service : a practical guide to managing successful customer relationships /
by: Payne, Sheila
Published: (1999)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Secret service : hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

The reign of the customer : customer-centric approaches to improving satisfaction /
by: Fornell, Claes
Published: (2020)

An anthropology of services : toward a practice approach to designing services /
by: Blomberg, Jeanette, et al.
Published: (2015)

Designing service processes to unlock value /
by: Field, Joy M.
Published: (2017)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Customer-centricity : the new path to product innovation and profitability /
by: Valls, Josep-Francesc
Published: (2018)

How to wow : 68 effortless ways to make every customer experience amazing /
by: Swinscoe, Adrian
Published: (2016)

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

Customer success : how innovative companies are reducing churn and growing recurring revenue /
by: Mehta, Nick, 1977-, et al.
Published: (2016)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

The relationship edge in business : connecting with customers and colleagues when it counts /
by: Acuff, Jerry, 1949-
Published: (2004)