Gross, T. S., Szabo, A., & Hoffman, M. (2016). Positively outrageous service: How to delight and astound your customers and win them for life (Third edition.). Allworth Press.
Chicago Style (17th ed.) CitationGross, T. Scott, Andrew Szabo, and Michael Hoffman. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. Third edition. New York: Allworth Press, 2016.
MLA (9th ed.) CitationGross, T. Scott, et al. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. Third edition. Allworth Press, 2016.
Warning: These citations may not always be 100% accurate.