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The customer experience book : how to design, measure and improve customer experience in your business /

Bibliographic Details
Main Author: Pennington, Alan (Customer experience consultant) (Author)
Format: Book
Language:English
Published: Harlow, England ; New York : Pearson Education, 2016.
Subjects:
Customer relations.
Customer services.
Description
Item Description:Includes index.
Physical Description:xv, 211 pages : illustrations ; 24 cm
ISBN:9781292148465 (pbk.)
1292148462 (pbk.)
9781292148472 (PDF)
1292148470 (PDF)