Changing the conversation : the 17 principles of conflict resolution /
This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exe...
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| Format: | Book |
| Language: | English |
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New York, New York :
Penguin Books, A Joost Effers Book,
2015.
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| Summary: | This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. |
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| Item Description: | "A Joost Elffers Book." |
| Physical Description: | xvii, 247 pages ; 24 cm |
| ISBN: | 9780143126867 0143126865 |