Hello! : and every little thing that matters /

How hard is it to be your customer? : using journey mapping to drive customer-focused change /
by: Tincher, Jim, et al.
Published: (2019)

Delivering profitable value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business /
by: Lanning, Michael J.
Published: (1998)

Customer care : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2000)

Customer relationship management /
by: Anderson, Kristin, 1962-
Published: (2002)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

US health care, data security, loyalties and brand consistency.
Published: (2014)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Serving your customer.
Published: (2015)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

At your service /
Published: (1997)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

The customer experience model /
by: Aliekperov, Adyl
Published: (2021)

Customer relationships /
by: Cartwright, Roger
Published: (2003)

Customer centricity.
Published: (2016)

Integrated marketing communication : creating spaces for engagement /
Published: (2016)

Customer centricity 2.
Published: (2016)

Freedom within a framework : hearing the voice of the customer on the factory floor /
by: Cafaro, Paul
Published: (2020)

Diverse methods in customer relationship marketing and management /
Published: (2018)

Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers /
by: Foss, Bryan
Published: (2001)

Loyalty.com : customer relationship management in the new era of Internet marketing /
by: Newell, Frederick, 1926-
Published: (2000)

Customers are people : the human touch /
by: McKean, John, 1956-
Published: (2003)

Smart things to know about customers /
by: Jay, Ros
Published: (1999)

Customers the day after tomorrow : how to attract customers in a world of AI, bots and automotion /
by: Van Belleghem, Steven
Published: (2018)

Zappos case study.
Published: (2015)

Power relationships : 26 irrefutable laws for building extraordinary relationships /
by: Sobel, Andrew, 1955-
Published: (2014)

Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business /
by: Shuman, Jeffrey C., 1945-
Published: (2002)

How to wow : 68 effortless ways to make every customer experience amazing /
by: Swinscoe, Adrian
Published: (2016)

Net gain : expanding markets through virtual communities /
by: Hagel, John
Published: (1997)

All for one : 10 strategies for building trusted client partnerships /
by: Sobel, Andrew, 1955-
Published: (2009)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

Communicating with customers /
Published: (2004)

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
by: Grigsby, Mike
Published: (2016)