Table of Contents:
  • Introduction to Innovations in the Public and Nonprofit Sectors / Patria de Lancer Julnes and Ed Gibson
  • The Study of Innovation : State of the Art and Framework for Analysis / Patria de Lancer Julnes
  • Innovations in the Measurement of Cultural Value : The British Museum / Francesca Manes Rossi, Alessandra Allini, and Francesco Dainelli
  • Innovating from the Center in a Decentralized Agency : Electronic Filing in the Federal Judiciary / Ed Gibson
  • Open Innovation in the Public Sector : The Case of Open 311 / Sukumar Ganapati and Gina Scutelnicu
  • Data Sharing, Power Asymmetries and Inclusive Knowledge Management in Collaborative Innovation Processes : Lessons from a Failed Collaboration Stat in Baltimore City / Seema Iyer
  • Making Milan a Smart City : An Emerging Strategy of Innovation in Governance / Dario Cavenago, Benedetta Trivellato, and Mila Gascó-Hernández
  • Innovations in Planning and Funding Infrastructure Renewal : The London Experiment / Mark Pisano
  • Improving Citizen Satisfaction with Local Government Using 311 Systems : The Case of San Francisco, California / Benjamin Y. Clark and Maria Rokakis
  • Chelsea's CONNECT : Building Economic Resiliency through Multiservice Cross-Sector Collaborations / Janet Boguslaw, Martha Cronin, and Marissa Guananja
  • Leadership Developing Partnerships to Address the Social Determinants of Health / Richard Callahan
  • Exploring the Linkages between Collaboration and Innovation Using Faith-Based Partnerships in the Child Welfare System / Michael Howell-Moroney
  • Intermediaries of Innovation in Community Colleges : Coaching in Achieving the Dream / Susan T. Gooden, Kasey J. Martin, and Lindsey L. Evans
  • Refining Our Understanding of the Process of Innovation in Public and Nonprofit Organizations : Lessons Learned and Future Directions for Research / Patria de Lancer Julnes, Ed Gibson, and Soyoung Park.