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Metrics-based process mapping : identifying and eliminating waste in office and service processes /

Bibliographic Details
Main Author: Martin, Karen
Corporate Author: Ebook Library
Other Authors: Osterling, Mike
Format: eBook
Language:English
Published: Boca Raton, FL : CRC Press, [2013]
Subjects:
Industrial efficiency > Evaluation.
Industrial productivity > Measurement.
Production management.
Manufacturing processes.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • What is a process?
  • What is metrics-based process mapping (MBPM)?
  • Mapping preparation
  • Mapping essentials : understanding the current state
  • Mapping essentials : designing and implementing the future state
  • Process documentation : an Excel-based solution
  • Process management.