Metrics-based process mapping : identifying and eliminating waste in office and service processes /

Bibliographic Details
Main Author: Martin, Karen
Corporate Author: Ebook Library
Other Authors: Osterling, Mike
Format: eBook
Language:English
Published: Boca Raton, FL : CRC Press, [2013]
Subjects:
Online Access:Connect to the full text of this electronic book
Description
Item Description:"Second edition"--Introduction.
Includes index.
Electronic resource.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references and index.
ISBN:9781439886694 (electronic bk.)
1439886695 (electronic bk.)