Cover Image

Practices to develop effective stakeholder relationships at smaller airports /

"TRB's Airport Cooperative Research Program (ACRP) Synthesis 65: Practices to Develop Effective Stakeholder Relationships at Smaller Airports describes practices, tools, communication techniques, feedback loops, and case examples that highlight how leaders at smaller airports proactively m...

Full description

Bibliographic Details
Main Authors: Elliot, Bryan O. (Author), Chapman, Robert B. (Of Delta Airport Consultants, Inc.) (Author), Kelly, L. William, III (Author)
Corporate Authors: Airport Cooperative Research Program (sponsoring body.), United States. Federal Aviation Administration (sponsoring body.)
Format: Book
Language:English
Published: Washington, D.C. : Transportation Research Board, 2015.
Series:ACRP synthesis ; 65.
Subjects:
Airports > United States > Management.
Airports > Public relations > United States.
Airports > Customer services > United States.
Description
Summary:"TRB's Airport Cooperative Research Program (ACRP) Synthesis 65: Practices to Develop Effective Stakeholder Relationships at Smaller Airports describes practices, tools, communication techniques, feedback loops, and case examples that highlight how leaders at smaller airports proactively manage stakeholder relationships." --
Item Description:At head of title: Airport Cooperative Research Program.
"A synthesis of airport practice."
Physical Description:62 pages : illustrations, map ; 28 cm.
Bibliography:Includes bibliographical references (pages 54-55).
ISBN:9780309271967
0309271967
ISSN:1935-9187 ;