Cover Image

Customer service basics.

Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.

Bibliographic Details
Corporate Author:	Kanopy (Firm)
Format:	Video
Language:	English
Published:	[San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:	Public services (Libraries) Customer services. Library services. Internet videos. Nonfiction films.
Online Access:	Connect to this streaming video

Similar Items

Library service design : a LITA guide to holistic assessment, insight, and improvement /
by: Marquez, Joe J., 1970-, et al.
Published: (2016)

Customer service operations : the complete guide /
by: Blanding, Warren
Published: (1991)

Delivering customer service : a practical guide to managing successful customer relationships /
by: Payne, Sheila
Published: (1999)

The agile manager's guide to extraordinary customer service /
by: Gage, Susan M.
Published: (1999)

The brave new service strategy : aligning customer relationships, market strategies, and business structures /
by: Gutek, Barbara A.
Published: (2000)

The invisible librarian : a librarian's guide to increasing visibility and impact /
by: Lawton, Aoife
Published: (2016)

Customer service /
Published: (2014)

Service quality (SQ) : perspectives, management and improvement strategies /
Published: (2017)

Just say yes! : extreme customer service-- How to give it! How to get it! /
by: Nulman, Philip R., 1951-
Published: (2000)

Managing knock your socks off service /
by: Bell, Chip R.
Published: (1992)

Sustaining knock your socks off service /
by: Connellan, Thomas K., 1942-
Published: (1993)

Delivering knock your socks off service /
by: Anderson, Kristin
Published: (1998)

Emotional value : creating strong bonds with your customers /
by: Barlow, Janelle, 1943-
Published: (2000)

Winning at service : lessons from service leaders /
by: Schmidt, Waldemar
Published: (2003)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
by: Nash, Susan Antoinette, 1945-
Published: (2002)

Great customer service on the telephone /
by: Anderson, Kristin
Published: (1992)

Serving your customer.
Published: (2015)

Customer service letters ready to go! /
by: McLean, Cheryl, 1957-
Published: (1996)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

The reign of the customer : customer-centric approaches to improving satisfaction /
by: Fornell, Claes
Published: (2020)

301 great customer service : ideas from America's most innovative small companies /
Published: (1997)

At your service /
Published: (1997)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

Customer relations /
by: Wolf, Kenneth
Published: (1977)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

The best service is no service.
Published: (2014)

Customer-driven transformation : how being design-led helps companies get the right services to market /
by: Heapy, Joe, et al.
Published: (2018)

Stellar customer service : training library staff to exceed expectations /
Published: (2016)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Information services today : an introduction /
Published: (2018)

Information services today : an introduction /
Published: (2015)

Best of class : building a customer service organization /
Published: (1998)

Knock your socks off answers : solving customer nightmares & soothing nightmare customers /
by: Anderson, Kristin
Published: (1995)

You've been framed : how to reframe your wealth management business and renew client relationships /
by: Sclafani, Ray, 1968-
Published: (2016)

Outrageous! : unforgettable service--guilt-free selling /
by: Gross, T. Scott
Published: (1998)