Cover Image

Customer service basics.

Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.

Bibliographic Details
Corporate Author: Kanopy (Firm)
Format: Video
Language:English
Published: [San Francisco, California, USA] : Kanopy Streaming, 2014.
Subjects:
Public services (Libraries)
Customer services.
Library services.
Internet videos.
Nonfiction films.
Online Access:Connect to this streaming video
Description
Summary:Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Physical Description:1 online resource (1 video file, 14 min. 54 sec.) : digital, stereo., sound, color
Format:Mode of access: World Wide Web.