Description
| Summary: | Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. “This valuable training resource presents a great deal of very useful information.” - School Library Journal. --“A terrific training tool for all types of libraries. Highly recommended.” - Video Librarian.
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| Physical Description: | 1 online resource (1 video file, 30 min. 32 sec.) : digital, stereo., sound, color |
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| Format: | Mode of access: World Wide Web. |
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