The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations /
The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conduc...
| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Palgrave Macmillan,
2015.
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| Edition: | 3rd edition. |
| Subjects: |
Table of Contents:
- Introduction
- PART I: MAKING A SOURCING DECISION
- 1. Overview of the Global Sourcing Marketplace
- 2. Sourcing Models: What and When to Outsource or Offshore
- 3. Country Attractiveness for Outsourcing and Captive Centres
- 4. The Attractiveness of Western Countries for Outsourcing Services
- PART II: BUILDING SOURCING COMPETENCIES
- 5. Supplier Core Capabilities and Strategies for Sustainability and Growth
- 6. Leveraging Knowledge and Expertise
- 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities
- PART III: MANAGING SOURCING RELATIONSHIPS
- 8. Legal Issues in Outsourcing and Offshoring
- 9. The IT Outsourcing Life Cycle and the Transition Phase
- 10. Governance of Outsourcing Projects
- 11. Managing Globally Distributed Teams
- 12. High Performance BPO
- 13. Shared Service Centres
- 14. Cloud Computing
- 15. Innovation Through Sourcing
- Teaching Case
- Norwich Union and IBM.