rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: dark side of CRM
    sub title: customers, relationships and management
  title info:
    title: Dark side of customer relations management
  name:
    name part: Nguyen, Bang Xuân
    role:
      role term: editor.
  name:
    name part: Simkin, Lyndon
    name part: 1961-
    role:
      role term: editor.
  name:
    name part: Canhoto, Ana Isabel
    role:
      role term: editor.
  name:
    name part: ebrary, Inc
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2016
    copyright date: 2016
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource.
  note: edited by Bang Nguyen, Lyndon Simkin and Ana Isabel Canhoto.
  note: Electronic resource.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer relations
    topic: Management
  classification: HF5415.5 .D1655 2016
  classification: 658.8/12
  related item:
    identifier: (DLC) 2015007787
  identifier: 9781315753737 (electronic bk.)
  identifier: 1315753731 (electronic bk.)
  identifier: 9781138803312
  identifier: 1138803316
  identifier: 9781138803329
  identifier: 1138803324
  identifier: https://ebookcentral.proquest.com/lib/tamucs/detail.action
  related item:
    location:
      url: https://ebookcentral.proquest.com/lib/tamucs/detail.action
  record info:
    record content source: NhCcYBP
    record creation date: 150813
    record change date: 20250816224306.8
    record identifier: in00003582695