The dark side of CRM : customers, relationships and management /

Bibliographic Details
Corporate Author:	ebrary, Inc
Other Authors:	Nguyen, Bang Xuân (Editor), Simkin, Lyndon, 1961- (Editor), Canhoto, Ana Isabel (Editor)
Format:	eBook
Language:	English
Published:	Abingdon, Oxon ; New York, NY : Routledge, 2016.
Subjects:	Customer relations > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	1 online resource.
Bibliography:	Includes bibliographical references and index.
ISBN:	9781315753737 (electronic bk.) 1315753731 (electronic bk.)