APA (7th ed.) Citation

ebrary, Inc, Nguyen, B. X., Simkin, L., & Canhoto, A. I. (2016). The dark side of CRM: Customers, relationships and management. Routledge.

Chicago Style (17th ed.) Citation

ebrary, Inc, Bang Xuân Nguyen, Lyndon Simkin, and Ana Isabel Canhoto. The Dark Side of CRM: Customers, Relationships and Management. Abingdon, Oxon ; New York, NY: Routledge, 2016.

MLA (9th ed.) Citation

ebrary, Inc, et al. The Dark Side of CRM: Customers, Relationships and Management. Routledge, 2016.