Performance Analysis and Optimization of Inbound Call Centers /
The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision variables i...
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| Format: | eBook |
| Language: | English |
| Published: |
Berlin, Heidelberg :
Springer Berlin Heidelberg,
2003.
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| Series: | Lecture notes in economics and mathematical systems ;
528. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
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