APA (7th ed.) Citation

Stolletz, R. (2003). Performance Analysis and Optimization of Inbound Call Centers. Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003.

MLA (9th ed.) Citation

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Springer Berlin Heidelberg, 2003.