Total Quality Management : Proceedings of the first world congress /
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to worl...
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| Format: | eBook |
| Language: | English |
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Dordrecht :
Springer Netherlands,
1995.
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| Online Access: | Connect to the full text of this electronic book |
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