Delighting Customers : How to build a customer-driven organization /

This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

Bibliographic Details

Main Author:	Donovan, Peter
Corporate Author:	SpringerLink (Online service)
Other Authors:	Samler, Timothy
Format:	eBook
Language:	English
Published:	Dordrecht : Springer Netherlands, 1994.
Subjects:	Economics. Electronic books.
Online Access:	Connect to the full text of this electronic book